Ratbag is committed to ensuring the protection of the privacy of all visitors (“Visitors”) to our website at (the “Website”) as well as all persons (“Customers”) who have registered for an account with us (“Account”), in order to purchase products (“Shoppers”).

This privacy policy (“this Policy”) describes the ways in which we collect, store, use and protect your personal information. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

You need to read and accept all the provisions in this Policy in order to use the Website and/or our services. By accepting this Policy, you are deemed to have read and agreed with all the provisions thereof. If you do not agree with anything in this Policy, then you may not use the Website and any of the services available there from.


We deliver to all major centres: Durban, Johannesburg, Pretoria Rustenburg, Cape Town, George, Klerksdorp, Polokwane, Vaal, Bloemfontein, Nelspruit, Harrismith, East London and Port Elizabeth.

We will deliver to physical addresses only and do not deliver to post boxes.

Kindly note: We do not deliver outside of South Africa. Due to safety concerns and insurance liability we do not deliver into areas considered high risk, such as informal settlements.

Stock Availability

Most times stock items are delivered within 2-5 working days depending on your area.

Delivery Times

We offer a Monday โ€“ Friday (09h00 โ€“ 17h00) delivery service. We donโ€™t deliver on weekends or public holidays. Should no one be home when we try to deliver then a calling card will be left with instructions on how to contact the courier for re-delivery.

Contact Us

Unit 23 Hillcrest Village Centre
38/42 Old Main Road
Durban , South Africa

083 578 8355

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